Privacy Policy

GoulenCo (“GoulenCo Roofing,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information when you visit this website, request a roof estimate, contact us, or agree to receive text messages.

GoulenCo Roofing is the customer-facing roofing brand of GoulenCo. We serve homeowners in the South Bay and coastal Los Angeles. Licensed CSLB #1149496. This website does not publish a street address.

Information we collect

Depending on how you interact with us, we may collect:

• Contact details you submit, such as your name, phone number, email address, and ZIP code.
• Project details you choose to share, including the type of roof work, property information entered in an estimator, messages, and photos.
• Communication records, including form submissions, calls, emails, text messages, and whether you agreed to receive SMS.
• Website and device data, such as IP address, browser type, pages visited, and referring page, when analytics tools are enabled.

We collect this information from you, from your browser, and from providers that help us run the website, estimates, scheduling, and customer follow-up. The instant estimator on this site is provided by Roofr. Information you enter there is handled by Roofr under its own terms and is shared with us so we can follow up on your request.

How we use information

We use personal information to:

• Respond to estimate, inspection, and contact requests;
• Schedule visits, send appointment reminders, and follow up about the work you asked about;
• Operate, secure, and improve the website;
• Measure advertising and site traffic when those tools are on;
• Keep business, tax, and licensing records; and
• Comply with law and protect our rights and customers.

Text messages

If you check the SMS consent box, you agree to receive text messages from GoulenCo Roofing about your service request, including appointment reminders, scheduling updates, and related follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not required to submit a form or to receive service. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share mobile numbers or SMS consent with third parties for their own marketing. We may share that information with vendors that send messages for us, or when the law requires it.

Messaging terms are also described in our Terms.

How we share information

We share personal information with:

• Service providers that host the site, deliver email or text messages, run the estimator, process forms, or provide analytics;
• Professional advisors, insurers, or authorities when needed for legal, safety, or insurance reasons; and
• A successor business if ownership of GoulenCo changes.

We do not sell personal information. We do not share customer information with third parties for their own direct marketing.

Cookies and analytics

The site may use cookies and similar tools for basic operation and, when configured, for analytics or advertising measurement through services such as Google Tag Manager. You can block or delete cookies in your browser. Doing so may limit some site features. This site does not respond to older “Do Not Track” browser signals, because there is no consistent standard for them.

How long we keep information

We keep contact and project information for as long as we need it to respond, do the work, and keep ordinary business records. We keep SMS consent and opt-out records long enough to show what you agreed to and to honor STOP requests. We may keep information longer when the law, a dispute, or a claim requires it.

Security

We use reasonable safeguards to protect personal information. No website or message system is perfectly secure.

Children

This website is for adults arranging roofing work. We do not knowingly collect personal information from children under 13. If you believe a child sent us information, contact us and we will delete it when appropriate.

California privacy rights

If the California Consumer Privacy Act applies to a request, California residents may ask us to know, correct, or delete personal information we hold, and to opt out of any sale or sharing of personal information. We do not sell personal information. We do not knowingly sell or share the personal information of anyone under 16.

To make a request, call or email us using the details below. We may need to confirm your identity. An authorized agent may submit a request if they can show they are allowed to act for you. We will not discriminate against you for exercising a privacy right the law gives you.

Changes

We may update this policy. The new version will be posted on this page with a new effective date.

Contact

Questions about this policy:

GoulenCo
GoulenCo Roofing
Phone: (310) 749-0727
Email: [email protected]